We have been looking at the key obstacles in the buyer’s mind which we need to answer before we can progress the sale.
The first of these was the different needs of buyers depending on their roles within the business.
We identified 3 potential buyer levels –
- Middle Management level
- Senior Management
- Chief Executive Officers and Managing Directors
Then we looked at lack of funding where we discovered we need to clearly identify all the associated costs related to their current need. Business owners make buying decisions based primarily on the expected return on investment. If you can’t show a clear cost saving then there is no reason to change.
It is a fact that 99% of new prospects you visit already have a provider providing the same services/products you do. Therefore they are only focused on two things in talking to you – the cheapest price or at least a price check on the current provider or improved value over what they are already receiving.
Our sole goal is focused on adding value. This can only be achieved if we can uncover their needs through good questions.
The opportunity for us to add value with these prospects lies in the following areas –
- Helping them to uncover an unrecognized need
- Helping them to uncover new opportunities
- Finding new solutions for old problems
To achieve this requires good preparation which unfortunately most salespeople tend to skip as they argue they are far too busy. These types of salespeople are generally referred to as “professional conversationalists” i.e. they get paid to go around and talk to people but not actually to make sales.
Back to the subject of today – No Hurry/No Desire to change from the status quo.
If we can uncover a big enough need through this process and combine the return on investment calculation that we looked at last time then this should create the desire and more importantly help the buyer to come to the buying decision.
We will look at the last of the obstacles in my next article.
Quote of the Week:
“Opportunity dances with those who are ready on the dance floor”
H. Jackson Brown Jr
Brett Burgess is a Sales Trainer and Programme Developer for Sales Impact Group.